About

FAQ

• Where is the store based?

  Hartsdale, NY

• Do you accept orders placed outside of the US?

  Yes I do! However, international shipping can be fairly expensive, and buyers are responsible for shipping and any customs and import taxes that may apply.
  I apologize if there are delays due to customs, but I am not responsible for them.

• How long will it take to receive my order?

  On a normal day once shipped most domestic orders take anywhere from 3 to 10 business days to arrive depending on the efficiency of your local postal service/holidays. International shipping delivery times may vary between 2 and 12 weeks.

  [UPDATE JULY 2020] echo球 store will remain open despite the COVID-19 pandemic and the current status of the USPS, however shipping will take longer, and I can no longer guarantee a specific timeframe. I'm sorry for the inconvenience; thank you so much for your patience and understanding!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.